Booking terms and conditions
1. Booking and Cancellation
1.1 Upon the acceptance of a booking, Arundel House shall require
a deposit of £20.00 in order to retain the room.
1.2 The deposit is non-refundable except in the case of cancellation
by us, for the reasons contained in clause 1.7.
1.3 Acceptance of a booking, whether verbally or in writing, followed
by the payment of a deposit shall create a legally binding contract
between us and the person from whom the booking has been accepted
1.4 The number of people occupying a room must not exceed the maximum
1.5 In the event of late cancellation of any booking or non-arrival by
the guest, the guest shall pay us a cancellation fee. A
late cancellation is one, which has been communicated to us
less than 24 hours prior to the date of the first night's accommodation.
1.6 The Hotel shall endeavour to re-let the accommodation but failing
this, the cancellation fee shall be 2/3rds (66%) of the total cost of
the accommodation element of the booking except where if this was calculated
on a discounted or package basis in which case the cancellation fee shall
be 2/3rds of the normal room rate multiplied by the number of nights of
1.7 We reserve the right to cancel a booking forthwith and
without liability on its part in the event of damage or destruction to
the Hotel by fire or other causes, any shortage of labour or foods supplies,
or any other cause beyond the control of the Hotel which shall prevent
it from performing its obligations in connection with any booking. In
such an event the Hotel will refund the deposit made but will have no
further liability to the guest.
1.8 Where the guest gives credit card details to us in order
to guarantee a booking or in order to make a payment of a deposit then
it is agreed between the parties that in the event of a cancellation
the Hotel may debit the guest's credit card with the full amount of
the cancellation charges as set out in clause 1.6, less an allowance
for any deposit or payment already received.
Payment of the bill for accommodation and food and any other services
shall be made prior to departure from the Hotel.
Occupancy shall be ftom 3pm of the day of arrival to 10am on the day
of departure, unless special arrangements have been agreed in advance.
Guests that leave later than 10.30am shall pay half the accommodation
rate, unless prior arrangement has been agreed.
4.1 All prices for accommodation, food and beverages are stated in pounds
sterling and include VAT
4.2 All price increases resulting from government regulations or legislation
or local taxes or charges will be re-charged to the guests.
5. Loss or damage to guests' property
5.1 We do not accept responsibility for loss or damage
to any cash, money, jewellery or other articles of value unless they
are deposited with the manager for safe keeping and a note of deposit
handed to the guest by the recipient. (The note of deposit must be presented
by the guest in the event of a claim).
5.2 In the event of negligence on the part of the Hotel which gives rise
to loss or damage to property belonging to a guest the Hotel's limit of
liability will be limited to £50.00 for any single article and subject
to a total of £100.00 in the case of any one guest. No liability
is accepted for any consequential loss arising from loss or damage to
property of the guest.
5.3 The Hotel does not accept responsibility for loss or damage to motor
cars or other vehicles of any kind, or property in them; or horses or
other live animals including pets.
5.4 We refer to and rely on The Hotel Proprietors Act 1956.
6. Loss from or Damage to Hotel property
6.1 Guests shall indemnify us for any loss from or damage to the
Hotel or the furnishings and equipment therein caused by the wilful act
or default of the guest or persons or animals within the control of
6.2 The guest shall pay to the Hotel on demand the amount required to
make good or remedy the damage or replace any items missing from the Hotel.
6.3 lf in the opinion of the Hotel the guest or anyone staying with the
guest is not suitable to continue their occupation because of unreasonable
behaviour, damage or nuisance to other parties, the Hotel is entitled
to treat the contract as at an end and the guest may be asked to vacate
their room. The guest will remain liable for the whole cost of the booking
and no refund shall be due.
7.1 If the guest has a complaint concerning any aspects of the services
provided by the Hotel then it is the duty of the guest to inform the Hotel
immediately, or as soon as is reasonably practicable and in any event
before the termination of the stay.
7.2 It is specifically agreed between the
parties that failure by the guest to notify us of any complaint
in accordance with the timescale set out in clause 7. 1 will entitle
us to refuse to entertain the complaint, irrespective of the
merits if the complaint.
8. General Points
8. 1 The guest shall not arrange for the delivery or deliver any goods
or materials to Arundel House without prior arrangement with us.
8.2 The guest shall not store or place on the perimeter of, or in the
building, any flammable, combustible or objectionable substances or
8.3 Smoking is not allowed in the bedrooms.
8.4 We do not allow food or drink other than that purchased on
the premises to be consumed unless by prior arrangement.
The failure of the Hotel to enforce or exercise, at any time for any period
of time, any term of, or any right pursuant to the Agreement does not
constitute and shall not be construed as a waiver of such term or right.
10. Legal Provisions
10.1 The construction, validity and peformance of this agreement is governed
by the new law of England and the parties submit to the jurisdiction of
the English Courts.
10.2 The guest agrees that the contract with Arundel House is made at
our premises and that any proceedings between the parties shall
be conducted in the County Court nearest to the property.
11. Clause Headings
Clause headings are for convenience only and do not form part or affect
the interpretation of this Agreement.