Booking terms and conditions

1. Booking and Cancellation
1.1 Upon the acceptance of a booking, Arundel House shall require a deposit of £20.00 in order to retain the room.
1.2 The deposit is non-refundable except in the case of cancellation by us, for the reasons contained in clause 1.7.
1.3 Acceptance of a booking, whether verbally or in writing, followed by the payment of a deposit shall create a legally binding contract between us and the person from whom the booking has been accepted (the guest).
1.4 The number of people occupying a room must not exceed the maximum number stated.
1.5 In the event of late cancellation of any booking or non-arrival by the guest, the guest shall pay us a cancellation fee. A late cancellation is one, which has been communicated to us less than 24 hours prior to the date of the first night's accommodation.
1.6 The Hotel shall endeavour to re-let the accommodation but failing this, the cancellation fee shall be 2/3rds (66%) of the total cost of the accommodation element of the booking except where if this was calculated on a discounted or package basis in which case the cancellation fee shall be 2/3rds of the normal room rate multiplied by the number of nights of the booking.
1.7 We reserve the right to cancel a booking forthwith and without liability on its part in the event of damage or destruction to the Hotel by fire or other causes, any shortage of labour or foods supplies, or any other cause beyond the control of the Hotel which shall prevent it from performing its obligations in connection with any booking. In such an event the Hotel will refund the deposit made but will have no further liability to the guest.
1.8 Where the guest gives credit card details to us in order to guarantee a booking or in order to make a payment of a deposit then it is agreed between the parties that in the event of a cancellation the Hotel may debit the guest's credit card with the full amount of the cancellation charges as set out in clause 1.6, less an allowance for any deposit or payment already received.

2. Payment
Payment of the bill for accommodation and food and any other services shall be made prior to departure from the Hotel.

3. Occupancy
Occupancy shall be ftom 3pm of the day of arrival to 10am on the day of departure, unless special arrangements have been agreed in advance. Guests that leave later than 10.30am shall pay half the accommodation rate, unless prior arrangement has been agreed.

4. Prices
4.1 All prices for accommodation, food and beverages are stated in pounds sterling and include VAT
4.2 All price increases resulting from government regulations or legislation or local taxes or charges will be re-charged to the guests.

5. Loss or damage to guests' property
5.1 We do not accept responsibility for loss or damage to any cash, money, jewellery or other articles of value unless they are deposited with the manager for safe keeping and a note of deposit handed to the guest by the recipient. (The note of deposit must be presented by the guest in the event of a claim).
5.2 In the event of negligence on the part of the Hotel which gives rise to loss or damage to property belonging to a guest the Hotel's limit of liability will be limited to £50.00 for any single article and subject to a total of £100.00 in the case of any one guest. No liability is accepted for any consequential loss arising from loss or damage to property of the guest.
5.3 The Hotel does not accept responsibility for loss or damage to motor cars or other vehicles of any kind, or property in them; or horses or other live animals including pets.
5.4 We refer to and rely on The Hotel Proprietors Act 1956.

6. Loss from or Damage to Hotel property
6.1 Guests shall indemnify us for any loss from or damage to the Hotel or the furnishings and equipment therein caused by the wilful act or default of the guest or persons or animals within the control of the guest.
6.2 The guest shall pay to the Hotel on demand the amount required to make good or remedy the damage or replace any items missing from the Hotel.
6.3 lf in the opinion of the Hotel the guest or anyone staying with the guest is not suitable to continue their occupation because of unreasonable behaviour, damage or nuisance to other parties, the Hotel is entitled to treat the contract as at an end and the guest may be asked to vacate their room. The guest will remain liable for the whole cost of the booking and no refund shall be due.

7. Complaints
7.1 If the guest has a complaint concerning any aspects of the services provided by the Hotel then it is the duty of the guest to inform the Hotel immediately, or as soon as is reasonably practicable and in any event before the termination of the stay.
7.2 It is specifically agreed between the parties that failure by the guest to notify us of any complaint in accordance with the timescale set out in clause 7. 1 will entitle us to refuse to entertain the complaint, irrespective of the merits if the complaint.

8. General Points
8. 1 The guest shall not arrange for the delivery or deliver any goods or materials to Arundel House without prior arrangement with us.
8.2 The guest shall not store or place on the perimeter of, or in the building, any flammable, combustible or objectionable substances or liquid.
8.3 Smoking is not allowed in the bedrooms.
8.4 We do not allow food or drink other than that purchased on the premises to be consumed unless by prior arrangement.

9. Waiver
The failure of the Hotel to enforce or exercise, at any time for any period of time, any term of, or any right pursuant to the Agreement does not constitute and shall not be construed as a waiver of such term or right.

10. Legal Provisions
10.1 The construction, validity and peformance of this agreement is governed by the new law of England and the parties submit to the jurisdiction of the English Courts.
10.2 The guest agrees that the contract with Arundel House is made at our premises and that any proceedings between the parties shall be conducted in the County Court nearest to the property.

11. Clause Headings
Clause headings are for convenience only and do not form part or affect the interpretation of this Agreement.